Refund policy
Returns & Refunds
Your Right of Withdrawal (European Union)
In accordance with European consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order, without the need to provide a reason.
To exercise this right, kindly notify us within this period at info54shop@gmail.com.
Our 30-Day Return Experience
As part of our commitment to exceptional service, we are pleased to offer an extended 30-day return window from the date your order is delivered.
To be eligible for a return, items must be:
- In pristine condition, unworn and unused
- With all original tags attached
- Returned in their original packaging
- Accompanied by proof of purchase
We reserve the right to decline returns that do not meet these standards.
Initiating a Return
To request a return, please contact us at info54shop@gmail.com.
Once your request is approved, you will receive:
- Detailed return instructions
- A return shipping label, where applicable
Kindly note that items returned without prior authorization will not be accepted.
Damaged or Incorrect Items
We invite you to carefully inspect your order upon arrival.
Should you receive an item that is damaged, defective, or not as ordered, please contact us promptly so we may resolve the matter with the care and attention it deserves.
Exclusions
For reasons of hygiene and product integrity, certain items are not eligible for return:
- Made-to-order or personalized pieces
- Underwear and intimate garments
If you have any doubts regarding eligibility, our team will be delighted to assist you prior to your return request.
Sale Items & Gift Cards
Please note that:
- Sale items are considered final and cannot be returned
- Gift cards are non-refundable
Exchanges
To ensure a seamless experience, we do not process direct exchanges.
We recommend returning your item and placing a new order to secure your preferred selection without delay.
Refunds
Once your return has been received and carefully inspected, you will be notified of the outcome.
If approved, your refund will be issued to your original method of payment.
Please allow a few business days for your financial institution to process and reflect the transaction.
For any assistance, our team remains at your disposal at info54shop@gmail.com